Legal
Empty-Leg Terms
Last updated: November 2, 2026
In short
- We confirm your flight with the operator before you pay anything.
- You pay the full amount when you book. Your booking is non-refundable once paid.
- If the operator cancels or the flight is no longer available, you receive a full refund and we help you find an alternative.
- The operator's name and the aircraft tail number are sent to you within 24 hours of payment, always before departure.
These terms apply to empty-leg flights and form part of the Ravello Jets Charter Agreement you sign before paying (section 7, the Empty-Leg Addendum). The signed agreement is the binding version.
1. What you are buying
An empty leg is a repositioning flight an operator must make anyway, offered at a reduced price. The route, aircraft type, seats and departure window are as shown on your quotation. The exact departure time within that window is set by the operating carrier. Ravello Jets acts as your air charter broker under 14 CFR Part 295. Ravello Jets is not a direct air carrier and does not own or operate aircraft.
2. Price
The price on your quotation is the total for the whole aircraft, one way, and includes applicable U.S. federal excise taxes and airport fees known at booking. Items you add later, such as catering, ground transportation, de-icing or international fees, are charged as set out in the Charter Agreement.
3. Your flight is confirmed before you pay
When you choose a flight, we request it from the operating carrier. We ask you to sign and pay only after the carrier has confirmed the flight and is holding it for you. If the carrier does not confirm, you pay nothing.
4. Payment in full, non-refundable once paid
Empty legs are sold by the operating carrier on non-refundable terms. The full price is due when you sign the Charter Agreement, within the deadline given with your confirmation. Payment is by credit card up to USD 12,000 per charter; any amount above that is due by wire or ACH within one business day. Once paid, the price is non-refundable and the booking is non-transferable, including if you cancel, change your plans or do not show. The only exception is section 6.
5. Your operating carrier and aircraft
Your flight is operated by an independent carrier holding a valid FAA Part 135 certificate (or the foreign equivalent outside the United States). The carrier releases its legal name, certificate number and the aircraft tail number after payment. We send them to you in writing within 24 hours of payment and in every case before departure.
6. If the operator cancels or changes the flight
If the operator cancels the flight, or the flight is no longer available, you receive a 100% refund of the amount paid for it, and we will help you find a comparable alternative if you would like one.
The flight exists because the aircraft must reposition for another trip. If that trip changes, the operator may change the departure time or assign an aircraft of similar category. These changes do not give a right to a refund; we will tell you as soon as we are notified and help you re-arrange. We cannot change the date, time, route or aircraft of an empty leg, and no stops can be added.
Our liability for an operator's change or cancellation is limited to that refund. It does not cover hotels, other flights, events or other costs, so we recommend travel insurance and a backup plan for important trips.
7. Passengers and baggage
Passenger numbers may not exceed the seats shown. Baggage is limited by the aircraft and the operator's weight-and-balance decisions. Passenger names and identification are due at least 48 hours before departure, or at signing if the flight is sooner.
8. Card charges
Because we pay the operator on non-refundable terms on your behalf, please contact us first about any concern with a charge. Refunds are returned to the original card.
9. Everything else
All other terms of the Ravello Jets Charter Agreement and our Terms of Service apply, including operational control by the carrier, passenger conduct, liability limits and Wyoming law.
Contact
- Email: [email protected]
- Phone: 1-888-812-8676