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Legal

Privacy Policy

Last updated: August 20, 2026

1. Who We Are

Ravello Jets is an air charter broker as defined under 14 CFR Part 295. We arrange private air charter on behalf of our clients. We do not own or operate any aircraft. When this policy refers to "we," "us," or "our," it means Ravello Jets.

2. Information We Collect

Information You Provide

When you request a quote, book a flight, create an account, or contact us, you may provide your name, email address, phone number, travel dates and itineraries, passenger names, passport or travel document details, dietary or medical requirements, billing information, and company affiliation.

Information Collected Automatically

When you visit our website, we may automatically collect your IP address, browser type and version, operating system, referring URL, pages viewed, time spent on pages, and device identifiers. We collect this information through cookies, server logs, and similar technologies as described in Section 6 below.

3. How We Use Your Information

We use the information we collect to:

  • Arrange air charter services, including preparing quotes, coordinating with operating carriers, and managing itineraries.
  • Communicate with you about your bookings, account, and our services.
  • Process payments and maintain financial records.
  • Comply with aviation regulations, customs requirements, and applicable law.
  • Submit required passenger information to government authorities (eAPIS, CBSA, CBP).
  • Improve our website, services, and client experience.
  • Send marketing communications where you have given consent or where permitted by law.

4. Who We Share Your Information With

We share your personal information only where necessary to arrange and complete your travel or where required by law. Recipients include:

  • Operating carriers: The Part 135 operators (or foreign equivalent) who operate the aircraft on your flight. They receive passenger manifests and travel details required for safe operations.
  • Ground services: FBOs, ground transportation providers, catering companies, and customs handlers who provide services in connection with your trip.
  • Government authorities: Customs and border agencies (including U.S. CBP, Canadian CBSA), the FAA, Transport Canada, and other regulatory bodies when required by law or regulation, including eAPIS filings.
  • Service providers: Payment processors, cloud hosting providers, email platforms, and analytics providers who process data on our behalf under contractual obligations.
  • Legal and compliance: Courts, regulators, or law enforcement where disclosure is required by law, legal process, or to protect our rights, safety, or property.

We do not sell your personal information to third parties.

5. Tracking Technologies, Advertising, and Opt-Out

Our website uses cookies and similar technologies. We categorize these as:

  • Necessary cookies: Required for the site to function. These cannot be disabled.
  • Analytics cookies: Help us understand how visitors interact with our site. Enabled only with your consent.
  • Advertising cookies: Used to deliver relevant advertisements on other platforms. Enabled only with your consent.

You can manage your cookie preferences at any time by clicking "Cookie settings" in the footer of our website. You may also configure your browser to refuse cookies, though some site features may not function properly without necessary cookies.

To opt out of interest-based advertising, you may visit the Digital Advertising Alliance at optout.aboutads.info or the Network Advertising Initiative at optout.networkadvertising.org.

6. How Long We Keep Your Information

We retain your personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. For completed bookings, we typically retain records for seven years to meet aviation regulatory and tax requirements. Marketing consent records are retained until you withdraw consent. Website analytics data is retained in aggregate form and anonymized within 26 months.

7. Where Your Information Goes

Because we arrange air charter across international borders, your personal information may be transferred to and processed in countries other than the one in which you reside. This includes transfers to the United States, Canada, and any country to or from which you are traveling. Where we transfer data internationally, we take steps to ensure appropriate safeguards are in place, including contractual protections with our service providers.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal information; to restrict or object to certain processing; and to withdraw consent where processing is based on consent. To exercise any of these rights, contact us using the details in Section 12 below. We will respond within the timeframe required by applicable law.

9. Security

We implement administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission, access controls, and regular review of our security practices. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Children

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. Anyone creating an account in our app must confirm that they are 18 or older before the account is created, and we record that confirmation. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it. Note that passenger information for minors traveling on chartered flights is collected from the booking adult and handled as part of the booking record.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact

If you have questions about this privacy policy or wish to exercise your rights, contact us:

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